FAQs

General

Collapsible row

What is Tortillaworld.com?

Since 2012, Tortillaworld.com has built a strong reputation for quality, value, and integrity in the tortilla, wraps, flat bread, chapati, and roti industries — offering the world’s largest online selection of U.S.-made new and used tortilla manufacturing, packaging equipment, ingredients, lubricants, and parts. Tortillaworld has launched its 2026 on-line marketplace — a unified platform connecting wholesale and retail buyers across the tortilla, wraps, flat bread, chapati, and roti industries. Designed as a one-stop hub, it offers direct access to a global network of suppliers, enabling seamless sourcing of equipment, ingredients, lubricants, and parts at competitive wholesale rates, while also supporting small-scale and independent sellers. This integrated solution streamlines procurement for everything from in-store tortilla producers and restaurants to large-scale manufacturing plants, fostering collaboration with leading industry suppliers to deliver the same pricing and quality as buying directly from the source

Who are our typical customers?

Our customers range from in store lines like Supermarkets, Restaurants and industrial kitchens who make their own tortillas and chips in house daily to mid-size start-ups and large industrial tortilla and tortilla chip (snack) manufacturing plants

What markets do you serve?

Tortillaworld.com serves the corn and flour tortilla, flat breads, wraps, snack, roti, and chapati manufacturing industry

Where can I find more information about our equipment?

Tortillaworld.com has consultants with over 40 years of experience in the tortilla industry available to answer your questions. Please contact one of our sales reps by clicking on our Contact us page



How do I determine floor space needed?

A complete corn/flour tortilla line is anywhere between 40 to 130 feet long depending on your production per hour needs. We can create specific sample custom layouts for a fee, which will be considered a credit towards your layout purchase from Tortillaworld.com

Do we offer warranties on your equipment?

Because some descriptions and images of equipment/items are posted by the sellers, Tortillaworld cannot guarantee their accuracy. No warranty is made or giving regarding condition or suitability for any purpose, however when buying new equipment/items from Tortillaworld, yes! you get the warranty directly from the manufacturer

What are the power requirements?

Every machine/item we sell have different power requirements. SINGLE PHASE and 3 PHASE, 220VOLTS/440VOLTS, 50/600AMPS

Why buy from Tortillaworld.com?

Since 2012, Tortillaworld.com has been building a growing reputation for providing quality, value and integrity by choosing to sell only name brand used equipment in good running condition and collaborating with leading industry suppliers who have been proven reliable with quality, consistency and durability by tortilla industry professionals and decision makers worldwide

Do you provide support and service? 

Tortillaworld does not provide service calls. We have an experienced support team you can contact for any questions or concerns on anything purchased from us. Look at our contact page for e-mails and contact information

Are you interested in selling through distributors?

Tortillaworld has no plans to sell through distributors right now. Subscribe today to receive our e-newsletter for updates

What countries have we sold to?

Tortillaworld list keeps growing. Here is a list of some of the regions:

United States

Canada

Mexico

Ireland

South Korea

India

New Zealand

How do you handle financing?

Yes, If you qualify. Please speak to a representative about the options that are available to you

Shipping

How do I request expedited shipping?

We regret that we are unable to expedite your order at this time. We understand how important timely delivery is, and we appreciate your patience while we work within our current capacity

Can I change the address on my order?

Orders are routed directly to our warehouse for processing, so we cannot change the ship-to address after submission. Please place a new order if you need to update the address.

When will my order arrive?

We process and ship orders Monday to Friday. Most orders are shipped within 3 business days, so you can expect our order soon!

Where is my order confirmation email?

Thank you for your order!

If you don’t see your confirmation email shortly, it may have been filtered into your spam or promotions folder. To ensure you receive all updates:

  • Add shop@tortillaworld.com to your contacts
  • Check your spam/junk folder

Still can’t find it. Email us at shop@tortillaworld.com and we’ll resend it promptly.

Thank you for shopping with Tortillaworld

Best regards,

The Tortillaworld Team

How do I start a return?

We hope you are delighted with your Tortillaworld supplies!  If, for any reason, you are not, please review our Return Policy. Returns can be submitted on-line or by emailing us at shop@tortillaworld.com with your order number and reason for return. Our Customer Experience team will assist you as quickly as possible. Please note that our team is available Monday through Friday, 8 am – 4 pm PT.

What does "freight" shipping mean?

Freight shipping applies to all bulk orders that will be delivered on a pallet. Orders
of 8 or more bags of corn qualify for pallet shipping. Please ensure someone is present at the delivery location, as freight orders require a recipient to be available. Once your freight order is booked, our wholesale team will contact you with carrier information and an estimated
delivery window. Lift gate service is included for all freight shipments;
however, the driver is not responsible for moving the pallet to your desired
location.

Corn

Is the corn we sell NON-GMO?

The corn labeled NON-GMO is Genuine certified NON-GMO corn, primarily grown by
small holder farmers committed to quality and sustainability

Is the corn we sell Organic?

The corn labeled Organic is Genuine certified USDA Organic corn, primarily grown by
small holder farmers committed to quality and sustainability

What is Heirloom corn?

Heirloom corn offers distinct flavors and textures developed over generations, contrasting with the standardized profiles of hybrid or GMO corn bred for uniformity and mass production. Open pollination ensures that seeds grow true to type, allowing farmers to save and replant seeds year after year with consistent results

Is Heirloom corn Kosher certified?

Yes, it is. All of our corn varietals are kosher certified. Please feel free to reach out to our team at info@tortillaworld.com if you would like to receive a copy of the certificate

What is the shelf life of Heirloom, Organic or NON-GMO corn?

The best storage method is an airtight container, which preserves corn for years
under cool, dry, pest-free conditions. Refrigeration or freezing is not necessary but can provide extra protection against pantry pests and may further prolong shelf life

Silicone/Antiadherente

How many types of silicone do we offer?

We have 2 concentrated, MAX and ECONO-MAX and 1 Ready-To-Use

Is the siicone Food Grade?

They are formulated with food grade silicone oils and naturally derived emulsifiers that comply with FDA guidelines for food contact. They are classified by the NSF as (H30

How to dilute Max concentrated 800 silicone plus

2. Dilution Guide

  • For best results, we recommend diluting with purified water
  • Yield: One 5-gallon pail of MAX concentrated makes up to 65 gallons of diluted solution
  • Mixing: Always shake the diluted mixture vigorously before applying. Choose your ratio based on your oven size: Standard Mexican ovens: Use 12:1 (12 parts water to 1 part silicone) American ovens (10–12 ft long) Start at 10:1. Adjust from 8:1 to 6:1 as needed. High-volume tortilla of (25k + tortillas/hr.) Start at 9:1. Adjust to 8:1, 7:1, or 6:1 to find the ratio that lasts the longest between applications

How to apply the silicone

Application Instructions:

1. Surface Preparation

  • Clean: Remove all rust, lime, and residue from the top and middle slat-belts (comales).
  • Protect: Use only a soft car-wash cloth or a soft-bristle brush to avoid scratching the surface

2. Application Method

  • Tools: Apply using a 32 oz. spray bottle, hand pump sprayer, or any atomizing mister
  • Initial Coating: For best results, apply the first coat of silicone while the oven is between 50ºF and 200ºF (10ºC – 98°C)
  •  Re-apply 2 to 3 times every 6 to 12 hours of production. Additional coats may be applied at full production temperature if necessary

MAX concentrated bullet points

MAX CONCENTRATED SILICONE BENEFITS

  • 100% FOOD GRADE
  • NON-STICK LIQUID SILICONE
  • DILUTE WITH WATER (12 + 1 = 13)
  • NON-TOXIC & CORROSIVE                      
  • HEAT RESISTANT & ODORLES
  • REDUCES OVEN SLAT-BELT MAINTENANCE COST 
  • PREMIUM EXPORT QUALITY,
  • NSF REGISTERED AS (H3)  
  • WILL NOT CLOG OVEN BURNERS
  • SIGNIFICANT GAS SAVINGS